Warranty & RMA

Lifetime Warranty Policy

We build long-term partnerships. Simple, transparent, and fast RMA processing for B2B professionals.

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Coverage remains valid as long as we are partners.

⚡

RMA reports verified within 3-5 business days.

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Direct credit or replacement sent with next order.

✓ What We Cover

● Touch Issues: Ghost touch, unresponsive touch, dead spots.

● Display Defects: Dead pixels, lines, backlight issues.

● Frame Separation: Bezel glue failure (cold glue issues).

✕ What Is Void

● Physical Damage: Cracked glass, crushed LCDs, torn flex cables.

● Installation Damage: Screw damage, connector damage.

● Missing Stamps: Screens without "DD" warranty sticker.

Pack defective screens safely in bubble wrap to prevent shipping damage.

Contact sales to get the Excel form. List your quantities and models.

Ship to our Shenzhen or local warehouse (ask team for address).

QC completed in 3 days. Passed items get credit or replacement.